Complaints about damage in transport
It is very important that you immediately report any damage in transit, visible on the product packaging, to the courier who delivers the goods to you. The buyer is obliged to report any damage during transport within 24 hours of receiving the goods.
If you notice such damage, do not sign for receipt of the shipment or ask the courier to wait until you check whether the damage to the packaging caused damage to the product itself or the loss of parts. If the product is not damaged, and all parts are numbered, sign the receipt of the shipment.
Complaints about data or the wrong type of goods
If you received the shipment and after opening the box found that the delivered goods do not correspond to the ordered ones or the information on the invoice is not correct, please call us at the latest within 24 hours from the moment of receipt of the shipment 064 474 2529, or send an e-mail with your data (name, surname, phone) to e-mail firstname.lastname@example.org and describe what kind of problem you have.
In the shortest possible time, we will respond to the consumer by electronic means (e-mail) by confirming the receipt of the complaint, i.e. communicating the number under which your complaint was filed in the record of received complaints and we will inform you about the further action.
The deadline for responding to a complaint is 8 days, and for resolving a complaint is 15 days from the moment it is reported.
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